Texas Roadhouse Steak Complaint: Customer Says He Received the Wrong Cut Three Times

 

Texas Roadhouse steak complaint involving a customer's claim about receiving sirloin instead of filet mignon.

Texas Roadhouse Steak Complaint Goes Viral After Customer Reports Wrong Order

A customer’s complaint about a steak order at Texas Roadhouse has attracted attention online after he claimed he received a less expensive cut of meat instead of the filet mignon he ordered.

Kenneth Card, a customer at the restaurant chain’s Forsyth, Illinois, location, said the issue happened during three separate visits. His account, shared in a TikTok video, has prompted discussion about restaurant order accuracy and customer service.

However, Texas Roadhouse has confirmed only one mix-up and said it could not verify that the issue occurred on all three occasions.

What Did the Customer Claim?

Card said he ordered an eight-ounce filet mignon but received sirloin instead. According to reports, the filet mignon was priced at approximately $30, while the eight-ounce sirloin cost around $20 at that location.

Card said his previous experience working in restaurant and hotel kitchens helped him recognize the difference between the two cuts of steak.

He reported that the first incorrect order was replaced after he raised the issue with restaurant staff. During his second visit, he said he ate the steak without making a complaint.

On a third visit, Card said he again received a steak he believed was not the cut he had ordered. He then spoke with a manager and later shared his experience online.

His video attracted thousands of views and brought wider attention to the complaint.

How Did Texas Roadhouse Respond?

Texas Roadhouse acknowledged that it was aware of the customer's video and had looked into the complaint.

A company spokesperson told Fox News Digital that the company could not confirm that the problem had happened three times. However, the spokesperson confirmed that one order mix-up had been corrected at the restaurant.

The company said management addressed the confirmed issue by providing Card with the filet mignon he had ordered.

Texas Roadhouse also said its team members check food orders for accuracy and quality before they leave the kitchen. The company encouraged customers who believe they have received the wrong food or been charged incorrectly to notify their server while still at the restaurant.

That allows staff to investigate and attempt to resolve the issue promptly.

Why Are Customers Discussing the Complaint?

The complaint has sparked online discussion about whether customers can always identify the specific cut of steak they ordered.

Filet mignon is generally known for its tenderness, while sirloin can have a firmer texture. Although the cuts differ, appearance and texture alone do not establish what happened in a particular order.

Some social media users expressed concern about receiving the wrong item, while others questioned whether the incident reflected a problem at one location rather than across the entire restaurant chain.

There is currently no confirmed evidence that Texas Roadhouse deliberately substituted a cheaper steak. The customer's account and the company's response should therefore be considered separately.

What Should Customers Do If Their Order Is Incorrect?

Customers who believe their meal does not match their order can take a few straightforward steps:

- Check the order when the food arrives.

- Politely tell the server what appears to be incorrect.

- Keep the receipt if the bill or item needs to be reviewed.

- Ask the restaurant to correct the order or explain the charge.

- Contact customer service if the issue remains unresolved.

These steps can help customers address mistakes without assuming that an error was intentional.

Final Thoughts

The Texas Roadhouse steak complaint has drawn attention because of a customer's claim that he received sirloin instead of filet mignon on three visits to the same Illinois restaurant.

The company confirmed one mix-up but said it could not verify all three incidents. The situation highlights the importance of accurate food orders, clear communication, and responsive customer service.

For now, the reported incidents do not establish that the restaurant intentionally served a cheaper steak. Customers with concerns about their own orders should raise them directly with the restaurant.

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Sources: Fox News Digital and The Economic Times, October 26, 2026.